Privacy policy

Privacy Policy

VALO HEALTH LTD ("we," "us") operates valohealth.co. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

  • Order and contact details — your name, delivery address, city, phone number, and email address, provided when you place an order or contact us.
  • Payment information — payments are processed securely by our payment providers. We never see or store your full card number.
  • Communications — messages you send us on WhatsApp or by email, so we can support your order.
  • Browsing data — like most websites, we use cookies and similar technologies that collect device and usage information (pages visited, time on site, approximate location) to run the store and measure our advertising.

How we use your information

  • To process, ship, and deliver your order, including sharing delivery details with our shipping partners
  • To send you your order confirmation, tracking updates, and the product guide by email and WhatsApp
  • To respond to your questions and provide support
  • To measure and improve our website and advertising (including through services such as Meta and analytics providers)
  • To meet legal and accounting obligations

What we don't do

We do not sell your personal information. We share it only with service providers who help us operate — payment processors, shipping carriers, and communication platforms — and only what they need to do their job.

WhatsApp communications

If you contact us or place an order, we may communicate with you on WhatsApp about your order, delivery, and product guidance. Message us "stop" at any time to opt out of non-essential messages.

Cookies and advertising

We use cookies and pixels (including the Meta pixel) to understand how visitors use our site and to measure ad performance. You can control cookies through your browser settings; disabling them may affect parts of the site.

Data retention

We keep order records as long as needed for support, legal, and accounting purposes, then delete or anonymize them.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. We'll respond promptly.

Children

Our store is not intended for anyone under 18, and we do not knowingly collect information from minors.

Changes

We may update this policy from time to time; the latest version is always on this page.

Contact

VALO HEALTH LTD
1001 S Main St, STE 600, Kalispell, MT 59901, United States
care@valohealthglobal.com · WhatsApp via the button on our site