Terms of service

Terms of Service

1. Overview

This website, valohealth.co (the "Site"), is operated by VALO HEALTH LTD ("we," "us"). By visiting the Site or purchasing from us, you agree to these Terms of Service ("Terms"). Please read them before ordering.

2. Eligibility

You must be at least 18 years old to use this Site or place an order.

3. Products — Research Use Only

All products supplied through this Site are provided strictly for Research Use Only (RUO). They are not intended for human or veterinary use, and nothing on this Site constitutes medical advice, diagnosis, or treatment guidance. Statements on this Site have not been evaluated by the FDA or any equivalent authority. By purchasing, you confirm you understand and accept the intended use of the products.

4. Orders and payment

All prices are listed in US dollars (USD) unless stated otherwise. We reserve the right to refuse or cancel any order — including where a product is listed at an incorrect price, where fraud is suspected, or where an order cannot lawfully be fulfilled to the destination. If we cancel a paid order, you receive a full refund. Payment is processed securely by our payment providers; your order ships once payment is confirmed.

5. Shipping and delivery

Shipping destinations, timelines, and cold-chain handling are described in our Shipping Policy, which forms part of these Terms. Delivery estimates are made in good faith; delays caused by carriers or customs are outside our direct control, though our team will actively manage any such case.

6. Refunds

Our 40-Day Money-Back Guarantee and the full refund process are described in our Refund Policy, which forms part of these Terms.

7. Customs and local regulations

The customer is responsible for ensuring that ordering our products is permissible in their destination country and for any applicable import duties or taxes. If a shipment is refused or returned due to destination-country restrictions, our team will work with you on a resolution.

8. Accuracy of information

We work to keep all Site content — pricing, descriptions, laboratory results — accurate and current, but we do not warrant that all content is error-free at all times. We may correct errors and update content at any time without prior notice.

9. Intellectual property

All content on this Site — text, design, images, and the VALO HEALTH name and marks — belongs to VALO HEALTH LTD and may not be reproduced without written permission.

10. Limitation of liability

To the fullest extent permitted by law, VALO HEALTH LTD's total liability for any claim arising from your use of the Site or purchase of products is limited to the amount you paid for the order concerned. We are not liable for indirect, incidental, or consequential damages.

11. Communications

By ordering or contacting us, you agree that we may communicate with you about your order by email and WhatsApp. You can opt out of non-essential messages at any time.

12. Governing law

These Terms are governed by the laws of the State of Montana, United States of America, without regard to conflict-of-law rules.

13. Changes to these Terms

We may update these Terms from time to time; the current version is always available on this page and applies from the moment it is posted.

14. Contact

VALO HEALTH LTD
1001 S Main St, STE 600, Kalispell, MT 59901, United States
care@valohealthglobal.com · WhatsApp via the button on our site