Refund policy

Refund Policy

Our 40-Day Money-Back Guarantee

We stand behind every pen we ship. Each batch is independently lab-tested and verified before it reaches you — and we back that with a simple promise: if you're not satisfied with your order, you have 40 days from the day it's delivered to request your money back.

No long forms. No interrogation. No hoops.

How it works

1. Message us on WhatsApp (the button on our site) or email care@valohealthglobal.com within 40 days of delivery.
2. Tell us your order number and, in a sentence, what didn't meet your expectations — this helps us improve, nothing more.
3. Our team confirms your refund and processes it to your original payment method within 5–10 business days.

That's the whole process.

What's covered

• Orders that arrive damaged, or with cold-chain packaging compromised — replaced or refunded immediately, your choice
• Orders that don't arrive — refunded or reshipped in full
• Satisfaction claims within the 40-day window — refunded per this guarantee

A few fair-use notes

• The guarantee covers up to one order per customer — it exists to let you try VALO with zero risk, not to cover ongoing supply.
• Refunds are processed to the original payment method only.
• If your order arrives damaged, a quick photo on WhatsApp speeds everything up.

Questions before you order?

Message us on WhatsApp — a real person answers, and we'd rather answer ten questions before you buy than have you order unsu